Features

Most businesses are live within 24 hours. After a short onboarding call — where you share your services, hours, and typical questions — we handle the calendar connection, service configuration, call forwarding and voice customisation.

As easy as it gets. No software to install. No apps to learn. You don't touch anything technical — we configure it all based on a short onboarding call. If you can use a phone, you're ready.

No. You can cancel anytime with no fees. We believe you'll stay because it works, not because you're locked in.

Completely reversible. To stop using G'day Desk, switch off your call forwarding — calls return to your phone like before. Your calendar and bookings stay yours. Zero risk.

It escalates to you or your team. You can set up escalation rules so the right person is always contacted.

Yes. Connect your website enquiry form and G'day Desk rings the lead back automatically — usually within a couple of minutes — to answer their questions and book them straight into your calendar while they're still keen. Speed-to-lead matters: the faster you call back, the more enquiries turn into bookings.

Pricing is per location. If you run multiple sites, clinics, or crews, we'll set up a multi-location plan tailored to your setup with a discount per extra site. Get in touch and we'll quote it for you.

No hard call cap. Both plans are designed for typical call volumes for your industry. If your business has unusually high call traffic, we'll have a chat to make sure the plan fits.

Allied health practices — dental, physio, chiro, psych and similar — typically handle more complex patient enquiries: insurance and Medicare questions, referral requirements, multi-practitioner scheduling. The Allied Health plan configures the AI to handle those technical enquiries directly.

Live today: Google Calendar, Square Appointments, Cliniko, Dentally, Halaxy, and ServiceM8. Coming soon: Monday, Fresha, Mindbody, Core Practice. Using something else? Let us know.

Get in touch — we add new tradie integrations regularly. ServiceM8 and Google Calendar are live today; Tradify, simPRO, AroFlo and Fergus are on the roadmap and we prioritise based on customer demand.

Yes. G'day Desk handles multi-practitioner clinics, routing bookings to the right diary based on practitioner availability, specialisation, or patient preference.

Yes. Allied Health plans configure the AI to handle technical caller questions — HCF, Bupa, HICAPS, Medicare rebates, referral requirements, treatment processes and preparation instructions — based on your practice's specifics.

Absolutely. Dentists are almost always chair-side and can't answer the phone — yet new-patient calls go unanswered and existing patients can't book, reschedule, or cancel without being put on hold. G'day Desk handles all of that 24/7. The Allied Health plan covers the more complex logic dental practices need (multi-practitioner, procedure-specific durations, new vs. returning flows).

Yes. Quotes captured on the call land in your ServiceM8 queue as a Quote; confirmed bookings land as a Work Order, ready for your team to action. No double-entry.

Yes for known categories — Jack quotes a ballpark range from your category list (e.g. tap repair $120–$280). For unknown jobs or where photos are needed, the customer can MMS a photo and Jack texts back a written quote — or captures the details and books a visit for a firm price on the day.

Full Desk covers every call 24/7 — burst pipes at 11pm, dead locks at midnight, weekend aircon failures. Essentials covers after-hours and weekends only — during business hours, the phone rings on your handset like normal.

Those are off-the-shelf, optimised for those industries with standard pricing and self-serve signup. Fully Custom Front Desk is bespoke — we build the prompt, voice, integrations, and workflow for YOUR business from scratch.

No. We've built custom agents for solo law firms and 2-person agencies. If your needs are unique enough that the standard tiers don't fit, we'll work with you.

Yes — we run a 2-week paid pilot before committing to the full build, so you can hear it in action on real calls first.

G'day Desk works for any business where missed calls cost you customers.

Tradies & field service: handymen, plumbers, electricians, locksmiths, mobile mechanics, pest control, tilers, painters, landscapers, carpenters, builders, and more.

Allied health & dental: dental clinics, orthodontists, physiotherapists, chiropractors, osteopaths, podiatrists, psychologists, counsellors, occupational therapists, speech pathologists, dietitians, optometrists, audiologists, and more.

Fully custom: anything beyond the standard verticals — law firms, real estate, specialty clinics, studios, consultancies, distribution centres, and more, via the Custom Front Desk.