Privacy Policy

1. Overview

G'day Desk ("we", "us", "our") is committed to protecting the privacy of our users and their clients. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Business owners: Name, email address, phone number, business name, and Google Calendar data when you sign up for our service.
• Callers (your clients): Name, phone number, and appointment details when they call to book through G'day Desk.
• Website visitors: Name, email, phone number, and business name submitted via our contact form. We also collect anonymised usage data through Google Analytics.

3. How We Use Your Information

We use personal information to:

• Provide and operate the G'day Desk AI booking service
• Create and manage appointments on your Google Calendar
• Send SMS booking confirmations to your clients
• Respond to enquiries submitted through our contact form
• Improve our service and website experience
• Comply with legal obligations

4. How We Store and Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Data is stored securely on servers hosted in Australia and is encrypted in transit using TLS.

5. Third-Party Services

We use the following third-party services that may process personal information:

• Google Calendar: To manage appointment bookings
• Google Analytics: To analyse website traffic (anonymised data)
• FormSubmit.co: To process contact form submissions
• SMS providers: To send booking confirmation messages

Each third-party service is subject to their own privacy policies.

6. Disclosure of Information

We do not sell, rent, or trade personal information. We may disclose personal information where required by law, regulation, or court order.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information
• Lodge a complaint about our handling of your personal information

8. Cookies and Analytics

Our website uses Google Analytics to collect anonymised usage data such as pages visited, time on site, and referring source. This data does not identify you personally. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: gdaydesk@gmail.com
• Phone: 0499 339 934
• Contact form: gdaydesk.com.au/contact

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.