1. Overview
G'day Desk ("we", "us", "our") is committed to protecting the privacy of our users and their clients. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
- Business owners: Name, email address, phone number, business name, and calendar or booking system data (such as Google Calendar or Square Appointments) when you sign up for our service.
- Callers (your clients): Name, phone number, and appointment details when they call to book through G'day Desk.
- Website visitors: Name, email, phone number, and business name submitted via our contact form. We also collect anonymised usage data through Google Analytics.
3. How We Use Your Information
We use personal information to:
- Provide and operate the G'day Desk AI booking service
- Create and manage appointments on your connected calendar or booking system (e.g. Google Calendar or Square Appointments)
- Send SMS booking confirmations to your clients
- Respond to enquiries submitted through our contact form
- Improve our service and website experience
- Comply with legal obligations
4. How We Store and Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Data is stored securely on servers hosted in Australia and is encrypted in transit using TLS.
5. Third-Party Services
We use the following third-party services that may process personal information:
- Google Calendar: To manage appointment bookings (when connected)
- Square / Square Appointments: To manage appointment bookings (when connected)
- Google Analytics: To analyse website traffic (anonymised data)
- FormSubmit.co: To process contact form submissions
- SMS providers: To send booking confirmation messages
Each third-party service is subject to their own privacy policies.
6. Disclosure of Information
We do not sell, rent, or trade personal information. We may disclose personal information where required by law, regulation, or court order.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information
- Lodge a complaint about our handling of your personal information
8. Cookies and Analytics
Our website uses Google Analytics to collect anonymised usage data such as pages visited, time on site, and referring source. This data does not identify you personally. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.