1. Agreement
By using G'day Desk ("the Service"), you agree to these Terms of Service. If you do not agree, please do not use the Service. These terms constitute a binding agreement between you and G'day Desk.
2. Service Description
G'day Desk provides an AI-powered phone answering and appointment booking service for small businesses in Australia. The Service answers incoming phone calls, books appointments to your Google Calendar, and sends SMS confirmations to your clients.
3. Eligibility
The Service is available to businesses operating in Australia. You must be at least 18 years old and have the authority to enter into this agreement on behalf of your business.
4. Account and Setup
- You are responsible for providing accurate business information during setup
- You must grant G'day Desk access to your Google Calendar for the Service to function
- You are responsible for configuring your call forwarding to direct calls to the G'day Desk service number
- Setup is provided free of charge
5. Pricing and Payment
- The Service costs A$199 per month
- Your first month is free with no credit card required
- After the free trial, billing is monthly
- There is no lock-in contract; you may cancel at any time
- Prices are in Australian Dollars (AUD) and include GST
6. What's Included
Your subscription includes:
- 24/7 AI phone answering
- Unlimited incoming calls and bookings
- Google Calendar sync
- SMS booking confirmations to your clients
- Reschedule and cancellation handling
- Human escalation to your chosen number
- 50+ language support
- Custom greetings and service configuration
- Priority support
7. Your Responsibilities
- Keep your Google Calendar up to date with accurate availability
- Ensure your call forwarding is correctly configured
- Respond to escalated calls in a timely manner
- Provide accurate service information for your business
8. Limitations
- G'day Desk is an AI service and may not handle every call perfectly
- We are not liable for missed or incorrectly booked appointments
- The Service depends on third-party services (Google Calendar, telephony providers, SMS gateways) that are outside our control
- We do not guarantee 100% uptime, though we strive for maximum availability
9. Cancellation
You may cancel your subscription at any time by contacting us. Upon cancellation:
- Your service will continue until the end of the current billing period
- No refunds are provided for partial months
- Your call forwarding should be reconfigured to your own number
10. Privacy
Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
11. Intellectual Property
All content, branding, and technology comprising G'day Desk is our intellectual property. You may not copy, modify, or distribute any part of the Service without our written permission.
12. Governing Law
These Terms are governed by the laws of Australia. Any disputes arising from these Terms will be subject to the jurisdiction of Australian courts.
13. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page. Continued use of the Service after changes constitutes acceptance of the updated Terms.
14. Contact
For questions about these Terms, contact us: